How often do you sip your drink with a plastic straw? It's quite a common occurrence in the hospitality industry, most cafes and restaurants provide plastic straws with drinks because its convenient for customers and cost effective for the business. What some people don't realise, is that straw can actually cause a lot of damage to our environment. It may feel harmless, and you might think it'll be ok because you disposed of it in the garbage... but where does it go, what does it do to our planet and what can we do in our hospitality industry instead?
Stainless steel straws are an excellent alternative to plastic. They are safe to drink from, easy to clean, and a convenient size to fit in your handbag. These straws come in multi packs with a cleaning brush to ensure your straws are crystal clean. Stainless steel straws are quite popular now and are available in a number of retail stores including Kmart and Amazon.
Bamboo straws are a natural solution to the plastic straw problem. Bamboo straws as the name suggests, are made from 100% sustainably grown and produced bamboo. These straws are reusable, and also biodegradable when you decide to throw them away. A number of online retailers are now stocking bamboo straws including Bamboo Straw Australia and Island Buddha.
Paper Straws are eco friendly, and completely safe for human use. They are available online and in some retailers such as Base Warehouse for purchase.
Every plastic straw you say no to can have a huge impact on the environment. When you order your next drink, ask for it without a straw. Think about investing in some bio degradable or eco friendly straw options!
Choosing glassware for your drinks at home may seem like a pretty straight forward task, but have you ever paused to consider why red wine is served in a different glass to white wine, or why martinis are in different glasses to Mojitos? wonder why your drinks on a night out come in all different kinds of glasses?
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Using the internet is a daily occurrence for the majority of society in this day and age. The internet allows us to connect further, communicate faster, and make plans with ease. Today, customers of the hospitality industry desire convenience and speed. It is assumed that business's will have websites, and also have an online booking and or ordering system. It is assumed businesses are on the internet.
Search engines like Google are excellent at suggesting restaurants, cafes and takeaway locations within a certain distance of you. Try Googling "Cafes near me" and see what pops up. It uses your exact location to provide a selection of cafes within your location.
In order for your business to appear however, you need to have an online presence;
Companies such as UberEats and Deliveroo are successful because they recognise the busy nature of people today, and have tapped into this desired convenience market. They are also online! It's a simple idea that has proven to be very effective. Simply choosing what you want for lunch on an app, and having it delivered to you at work, keeps people very satisfied. You can reach out to UberEats and submit a form to have them register you as an UberEats restaurant partner. This would be an effective way to have more people eating your food.
It might seem like a hassle getting your hospitality based business onto the internet, but the benefits are insurmountable. The internet is the modern phone book, and this is where people will primarily be finding you without literally going past your shop front. There is a world of potential customers out there waiting for a business like yours to jump in front of them.
Have you ever noticed that your fried food always looks more enticing, and tastes better when the oil is fresh? Have you noticed that after a while, fried foods tend to come out soggy, dark in colour, and oily. It makes sense right? Fresh oil means fresher food. But you can't be expected to replace the oil every half an hour. This would become very expensive very quickly, and is not a sustainable practice. So what can you do to make the most of the oil you have, without compromising your product?
The answer is Synthetic Magnesium Silicate, such as Magnesol. This is a food grade, white powder that acts like a magnet, attracting the byproducts left in the oil such as fats, off odours, and off tastes. By Attracting these byproducts and removing them, the life of the cooking oil is extended. Traditionally, chefs would use regular "filters" to scoop out excess crumbs and food batter, however this doesn't soak up the things you can't see such as water residue, salt, soap etc. By using a combination of both traditional filters, and synthetic magnesium silicate, your oil will remain fresher for longer.
Your customers remember your business based on the service you offer and the quality of food you deliver. Put your best food forward with great quality deep frying oil. Fresh oil means Golden, Crispy and Tasty food.
Magnesol is competitively priced, and efficient. At approximately $7 for a kilo of the absorbent powder, magnesol is very affordable. Use this product, coupled with one of our high quality, top of the line fryers, and see your business save thousands of dollars every year.
Australia is a very multicultural society, with diverse culinary traditions. Just about every kind of international cuisine is available to eat in Australia; from Italian to Thai to Indian and Vietnamese, there is something to tickle all tastebuds. Multicultural tastes heavily influence Australia's food culture, with many Australian chefs creating "Fusions" of multiple cultures. So what makes up Australias food culture?
Australia has a long standing tradition of consuming meat, because meat makes up a significant portion of Australias agricultural economy. Many Aussies grew up under the eat "Meat and 3 Veggies" dietary rule. Roasting and Barbecuing meats are typical in Australia, with Barbecues (or BBQs) seen as social affairs, often coupled with beers and a stereotypical game of backyard cricket. Australians love a good outdoor meal, and it is not uncommon to see families picnicking or Barbecuing on a weekend.
Alcohol plays a big part in Australian culture, with it being a staple at most celebrations, social activities and relaxation efforts. Although the legal drinking age in Australia is 18, there is an increasing trend in underage children consuming alcohol. This is understood to be a result of social occasions, family influence, and peer pressure, because it is considered "un-Australian" to turn down a drink.
Australia is a land 'Girt by sea' so it only makes sense that seafood is a big part of the food influence. Fish and chips is a very common Australian meal, consisting of deep fried fish and hot chips!
Vegemite is a thick brown spread made of yeast, and full of vitamin B. It is a spread that has been enjoyed by Australians for decades.
Pavlova is a really common Australian Dessert. There is an ongoing debate between Australia and New Zealand over which country actually created the Pav, but Australia still likes to claim it! It's a sugary meringue based dessert, often topped with cream and loads of fruit.
ANZAC Biscuits are super simple cookies made from Oats and Golden Syrup. These biscuits were named after the Australian and New Zealand Army Corp.
Lamingtons are made from squares of sponge cake coated in chocolate sauce and rolled in coconut. Lamingtons are a popular Australian treat.
Tim Tams are chocolate biscuits created by Australian company Arnott's. Time Tams are two malted biscuits, with a central cream filling layer, and then dipped in chocolate. They are delicious and now come in many flavours including double chocolate, and caramel.
Weet Bix are essentially biscuits of wheat, and are usually eaten with milk for breakfast. There have been a number of marketing campaigns that are important to Australian Weet Bix Culture including "How many do you do", and "Aussie kids are Weet Bix Kids".
A meat pie in Australia is a hand sized pastry filled with some kind of meat. Meat pies are often consumed with tomato sauce, and are considered a convenient take away meal.
Damper is a traditional Australian bread cooked often by Stockmen. Damper is best cooked in the hot coals of a fire. Check out this Damper Recipe.
A typical Aussie hamburger consists of a fried meat patty, cheese, egg, bacon, lettuce, tomato, onion, and most importantly beetroot.
Sausages or snags, are cylindrical meat products, often made of ground beef or pork. Sausages are regularly cooked on a BBQ, colloquially known as a "Sausage Sizzle".
Australians have a very diverse food culture, with lots of influence from neighbouring nations. What are your thoughts?
From young ages without even realising, we are taught the most appropriate ways to behave at the dinner table. Things like "Elbows in", "Don't chew with your mouth full" and "Don't slouch" are common phrases kids hear during dinner. At the time it seems like a nuisance, but our parents were just preparing us for the etiquette of real world dining. Some examples of table etiquette are obvious, but others aren't as commonly enforced. Are there any table manners that you do incorrectly?
At informal dinners, i.e. just a regular dinner out with family, you should immediately place your napkin on your lap when you sit down. If this was a formal dinner however, e.g. a wedding, you should wait for the host to first put the napkin on their lap before you do so.
If ducking out to the bathroom, your napkin should be left on your chair awaiting your return. Upon completion of your meal, your napkin should be placed to the left of your place setting.
If you're not used to formal place settings, going into an event with sophisticated crockery can be quite a shock. Why are there three spoons? Which glass do I use? As a general rule, you should always start from the outside and work your way in. The outside utensils are used for the first part of the meal, typically the entree.
To determine which glass is yours and which is your neighbours remember this quick trick. Hold both hands out and touch your thumb to your pointer finger. Your left hand will look like a b, and your right hand will look like a d. Your bread will be on your left, and your drink on your right!
Do I Start Eating?
You should wait until everyone at the table has been given their food to start eating. If you are at say a wedding with many tables, you do not need to wait for all 20 tables to be served. Once everyone on your table has been served, then it is appropriate to eat. Alternatively, if the host of an even asks you to start eating you may commence your meal then.
When having a break from your food, you must indicate so with your cutlery. It is super simple. Angle your fork and knife so the prongs and blade are in the middle of the plate touching. They should form an inverted v shape. To indicate that you haven finished your meal, put your knife and fork parallel on the plate.
So how many of these things do you or don't you do? Impress your friends and family at your next dinner with some etiquette facts!
Service and Hospitality are words often used to describe the elements contributing to a customers experience. Although often mistaken to be the same, Service and Hospitality are very different in terms of what they offer the consumer.
Service is a transaction based approach to customer service, meaning there is very little personal involvement, and it's main goal is to purely provide the customer with the service on offer. Hospitality however goes above and beyond.
Consider this. You work at a busy restaurant located in a popular tourist destination. Some new customers come in and wait to be seated. Your conversation goes something like:
You: Hello, can I help you
Customer: Hi I Have a booking for Smith for three people
You: Sure follow me
And you proceed to seat them and take their orders. This is a very transactional approach to serving a customer. Yes you have done your job and all required of you, but you have not made an effort to engage the customer, and make them feel welcome.
Hospitality is all about how you make your customers feel. It looks at ways to make the customers experience easier and more enjoyable. It takes into account the personality of the brand and also of the person involved in the interaction.
Now take the same scenario as earlier, but with a hospitality approach.
You: Good evening Sir, welcome to [Restaurant Name]
Customer: Yes Under Smith
You: No worries Mr Smith, a table for three people, have you dined with us before?
Customer: No we haven't we're here on holidays.
You: It's a pleasure to have you here Smith family, where is home for you?
and so on. Obviously the conversation will not always follow the script, but finding some key things to chat with your customer about to make them feel at home is important.
You can of course do one without the other, but to achieve best results, a strategy providing good customer service with great hospitality is most effective. Hospitality is how the customer will remember your business. Embrace that and be sure to wow them into coming back again.